Estimated Product Handling: 2 to 3 days

After placing an order, customers have up to 48 hours to cancel the order unless the item has been crated and/or shipped.

Orders for large or heavy items ship via a trucking carrier. Freight delivery is typically 2 to 6 business days, allow extra time for remote locations.

The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering.  Once your product leaves our warehouse, we will send you an email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.

Package Inspection

Please inspect your package upon delivery. If there is obvious damage, please note the damages on the delivery receipt. Contact us within 24 hours to report the damage, by either e-mail or phone. Please retain all original boxes and packaging.

Returns (Applies to PolyJohn products only)

• All returns must be pre-authorized and require a return authorization.  Please email sales@tankretailer.com to request a return authorization.  
• Returns are accepted for brand new and unopened products only.  No products may be returned after installation or attempted installation.
• All returns must be requested within 30 calendar days from the delivery date.
• The product must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
• All returns include a 25% restocking fee.
• Customers are required to pay for the cost of return freight shipping.
• The final return amount will be calculated as the Purchase Price less return shipping cost less the 25% restocking fee.

PolyJohn offers a 1 year limited warranty on their products.

PolyJohn Enterprises warrants to the Purchaser that the Holding Tank sold to Purchaser is merchantable in quality and fit for the ordinary purpose for which it was intended, free from defects in material and in its manufacture for a period of one year (the “Warranty Period”) from the date of purchase, excluding normal wear and tear. Any misuse or abuse of the Holding Tank or failure to properly follow recommended procedures shall void this warranty.

PolyJohn’s responsibility with respect to their Holding Tanks shall be limited to the foregoing.

• In the event that the PolyJohn Holding Tank (1 year limited warranty) proves defective in material or workmanship during the Warranty Period, claims regarding the Holding Tank shall be made by following the online submission form** stating the nature of the defect and that such claim occurred within the Warranty Period. On verification that the claim is valid, PolyJohn shall replace the Holding Tank found to be defective. Purchaser will be responsible for any shipping costs incurred.

• PolyJohn shall in no case be liable for any damage to any property (other than the defect in the Holding Tank sold by PolyJohn), or for indirect, special, incidental or consequential loss or damage caused to Purchaser, or any customer thereof, even if PolyJohn has been advised of such loss or damage, whether in contract, tort or otherwise. No obligation exists to replace the PolyJohn Holding Tank should there be evidence that the Holding Tank, was subject to improper use, acts of God, handling, storage or assembly by the Purchaser.

• In the event of any valid warranty claim against PolyJohn, PolyJohn shall not be responsible to Purchaser and will not bear liability for damages, however caused, to persons or property or for the loss of anticipated profits or for any direct, indirect or consequential damages suffered by Purchaser, or any employee or property thereof.

PolyJohn’s terms of sale are FOB (Free on Board Shipping Point). Meaning buyer takes on responsibility once it leaves PolyJohn’s shipping dock. The carrier is wholly responsible for any damage incurred during transit.

Important notice: All concealed/non-notated damages must be reported within 5 business days of delivery (1st day is the day of delivery) as per the National Motor Freight Classification (NMFC) – Rule 300100 - for a damaged claim to be filed. Reporting after this time will void a claim.

In order to prevent warranty disputes follow these steps immediately when receiving your products:

• Inspect the shipment immediately and insist that visible damages be indicated on your copy of the freight bill. If they are not noted on the freight bill it is very likely a claim will be denied.

• Open the shipment if necessary, and inspect for any concealed damages.

• If there are any damages that you cannot operate with you may refuse shipment. After you do this contact us immediately.

Filing Process for Warranty
PolyJohn reserves the right to request inspection of products for verification of defect, which may include returning some or all of the parts with shipping paid for by the purchaser. Once the items have been returned, inspected, and PolyJohn is found at fault shipping costs will be reimbursed. You may contact PolyJohn to arrange for return shipping if desired.

To file your warranty claim follow these steps:

1. Go to polyjohn.com/warranty/
2. Fill out necessary contact information
3. Fill in invoice number, date of purchase, product, and product serial numbers.
4. Upload an images of affected products
5. Submit and someone will be in contact with you as soon as possible.