Estimated Product Handling: 2 to 3 days

After placing an order, customers have up to 48 hours to cancel the order unless the item has been crated and/or shipped.

Orders for large or heavy items ship via a trucking carrier. Freight delivery is typically 2 to 6 business days, allow extra time for remote locations.

The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering.  Once your product leaves our warehouse, we will send you an email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.

Package Inspection

Please inspect your package upon delivery. If there is obvious damage, please note the damages on the delivery receipt. Contact us within 24 hours to report the damage, by either e-mail or phone. Please retain all original boxes and packaging.

Returns (Applies to Quadel Industries products only)

• All returns must be pre-authorized and require a return authorization.  Please email sales@tankretailer.com to request a return authorization.  
• Returns are accepted for brand new and unopened products only.  No products may be returned after installation or attempted installation.
• All returns must be requested within 30 calendar days from the delivery date.
• The product must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
• All returns include a 25% restocking fee.
• Customers are required to pay for the cost of return freight shipping.
• The final return amount will be calculated as the Purchase Price less return shipping cost less the 25% restocking fee.

Quadel Industries offers a 3 three warranty on all products.