Estimated Product Handling: 2 to 3 days

After placing an order, customers have up to 48 hours to cancel the order unless the item has been crated and/or shipped.

Orders for large or heavy items ship via a trucking carrier. Freight delivery is typically 2 to 6 business days, allow extra time for remote locations.

The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering.  Once your product leaves our warehouse, we will send you an email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.

Package Inspection

Please inspect your package upon delivery. If there is obvious damage, please note the damages on the delivery receipt. Contact us within 24 hours to report the damage, by either e-mail or phone. Please retain all original boxes and packaging.

Returns (Applies to Chemtainer products only)

• All returns must be pre-authorized and require a return authorization.  Please email sales@tankretailer.com to request a return authorization.  
• Returns are accepted for brand new and unopened products only.  No products may be returned after installation or attempted installation.
• All returns must be requested within 30 calendar days from the delivery date.
• The product must be in the original packaging and include all packaging materials, crates, boxes, and pamphlets.
• All returns include a 20% restocking fee.
• Customers are required to pay for the cost of return freight shipping.
• The final return amount will be calculated as the Purchase Price less return shipping cost less the 20% restocking fee.

Chem-Tainer Industries warrants it’s products to be free of defects in material and workmanship, for a period of twelve (12) months from the date of shipment with the exception of the IA, IC, IW, IX, JA, JC, JP, LA, LC, LP, MA, and MC series, which have a thirty-six (36) month warranty duration. For the usage of chemical stress cracking agents such as Sodium Hypochlorite or Sulfuric Acid a twelve (12) month warranty will apply. This warranty is extended to the original purchaser provided that the product has not been altered or neglected and is installed and used in a normal and appropriate manner as per Chem-Tainer Industries written instructions. The Buyer’s sole, and exclusive remedy for any defect of failure of performance of the product shall be the return of the product with proof of purchase and shipping charges prepaid to Chem-Tainer. Chem-Tainer, at it’s option, will repair, replace, or refund the purchase price of any product found upon inspection by ChemTainer to be defective. CHEM-TAINER MAKES NO WARRANTY OTHER THAN THAT STATED ABOVE AND HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE WARRANTY PERIOD EXPRESSED ABOVE. LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES IS HEREBY EXPRESSLY EXCLUDED. SOME STATES DO NOT ALLOW THE EXCLUSION, OR LIMITATION OF, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.